Shipping Policy

At Palm and Thread, we are committed to providing our customers with a seamless shopping experience and timely delivery. Here’s everything you need to know about our shipping process:

1. Shipping Time

• Processing Time: All orders are processed within 2-3 business days. During peak seasons or promotional periods, processing time may take longer.

• Delivery Time:

• For orders within the UAE: Delivery typically takes 5-10 business days.

• For international orders: Delivery times may vary based on location and shipping method, ranging from 15–30 business days.

We work with trusted international suppliers to offer you the best products, and we aim to ship all orders as quickly as possible. Shipping time may vary based on your location and the shipping carrier used.

2. Shipping Costs

• Domestic Shipping: We offer free standard shipping on all orders within the UAE.

• International Shipping: At Palm and Thread, we offer global shipping on all orders. However some countries may charge customs duties, taxes, or import fees upon delivery. These charges are determined by the local government and are the customer's responsability to pay. Please check your country's import policies for more details. and Palm and Thread is not liable for any additional fees.

3. Customs Duties & Taxes

• At Palm and Thread, we offer global shipping on all orders. However some countries may charge customs duties, taxes, or import fees upon delivery. These charges are determined by the local government and are the customer's responsability to pay. Please check your country's import policies for more details. and Palm and Thread is not liable for any additional fees.

4. Tracking Your Order

Once your order has been shipped, you will receive a tracking number via email. You can use this number to track your package’s progress through the carrier’s website. Please allow up to 48 hours for tracking information to appear.

5. Shipping Delays

While we strive for timely delivery, please understand that shipping delays may occur due to unforeseen circumstances such as weather conditions, customs delays, or high demand during peak seasons. If your order is delayed, we will notify you and keep you updated with the tracking details.

6. Missing or Damaged Items

We take great care in packaging your orders. If you receive a damaged or incorrect item, please contact us within 7 days of receiving your order, and we will assist you in resolving the issue.

7. Address Accuracy

To ensure your order is delivered without delay, please double-check your shipping address at checkout. Palm and Thread is not responsible for delays or mis deliveries due to incorrect address information provided.

8. Returns & Exchanges

We offer returns and exchanges for eligible items in line with our Return Policy. Please review our Return & Exchange Policy for more details.

9. Name and Branding:

To ensure affordable prices and efficient delivery, your order will be shipped directly from our global suppliers. While the sender's name on the package may differ, please rest assured that this is an official Palm and Thread shipment

Contact Us:

We do our best to ensure a smooth delivery process, if you have any questions about your order or need further assistance, feel free to contact us at:

Email: support@palmandthread.com